Care Certificate update
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Care Certificate update

Published on February 24th, 2015

With the April 2015 deadline fast approaching, the new Care Certificate will soon be upon us. Not too surprisingly we are starting to see an increase in the level of enquiries we receive from current (and prospective) clients wanting to know what plans we have in place to help them deliver under the new regime.

Whilst many enquiries are from organisations who have been planning for the Care Certificate for some time, a significant number are only now beginning to realise the potential impact of the changes ahead of them!

A few common themes appear to be causing most concern:

Money Cost: This was always going to be an issue and boy is it an issue! Most of our clients are forecasting a significant increase in the cost of delivering and managing induction. The potential increase in workload for assessors and managers should not be underestimated.
content Content: The increase from 8 standards (Common Induction Standards) to 15 (Care Certificate) was always going to result in a more demanding induction programme, although no extension to the 12 week rule was given! On top of the obvious changes, such as a requirement to complete both Adult and Children’s safeguarding training regardless of work environment, our subject matter experts estimate there will be a minimum increase of some 10 -20% in the learning material required to cover the 15 standards. To put this into some sort of context, this could conceivably add an extra day to each and every induction programme.
Observation Observations: This is the one many clients are getting jittery about and not without some justification. The Care Certificate is going to require around 50 competency observations to be conducted for each new starter and there is a requirement that these ‘observations’ are conducted in a manner similar to those undertaken as part of a formal qualification. Whilst it’s fair to say some of our clients are comfortable they can deliver this element, a significant number are extremely concerned about the practicality of conducting observations (especially where vulnerable people are concerned) but more importantly many won’t have the time and/or resources to deliver and record these appropriately.
mouse Online: Skills for Care has been championing the use of technology enabled learning for some time now and so it’s no surprise to see e-learning being confirmed as a perfectly acceptable delivery medium within the Care Certificate Framework specification. This seems to have prompted many organisations to take stock of their current training and be more open minded about integrating online technologies into their blended learning approach.

Sneak Preview

So, as requested, here is a sneak preview of some of the work we have been developing behind the scenes to help clients deliver a high quality Care Certificate:

clipboard Care Certificate Self-Assessment Tool: Will be available as part of a Skills Gap Analysis feature and linked to Individual Learner Records (ILR). This can then be used as part of initial candidate screening as well as forming the basis for appraisals and workforce planning.
Groups Content Mapping: Our Subject Matter Experts (SME) have cross-mapped our existing content against the Care Certificate to identify potential ‘gaps’. Additional content is currently being developed to ensure we can deliver against all the learning outcomes required within the Care Certificate framework.
 Observation Observation Toolkit: A series of high quality observation templates designed to enable assessors/managers to conduct and record high quality ‘Assessment of Performance’ observations as required under the framework guidance. These will be directly linked to Individual Learner Recrods (ILR) to ensure compliance with the guidelines. We will also be creating additional resources to advise and assist occupationally competent managers to complete the observations in a manner consistent with a regulated qualification to ensure they are high-quality and can withstand third-party scrutiny.
pen Reflective Account: The new framework places a significant emphasis on learners being able to demonstrate understanding and being able to communicate that knowledge appropriately. To facilitate this, we are creating a tool to enable the use of ‘Reflective Accounts’ which will be available to managers/assessors and cross-mapped against appropriate Care Certificate learning outcomes.
cogs Assessment Engine: Offers access to both a comprehensive suite of pre-designed assessments developed to demonstrate knowledge and understanding of key components of the Care Certificate. Naturally the results of the assessments are linked directly to the learners individual ILR and available on-demand.

Initial rollout of the above features will begin in April 2015 and we will continue to enhance the system throughout the year, with the expectation that all the key tools are in place within the 6 month transition period.

In addition to the above, most of our clients currently use Care Academy to deliver fully accredited QCF units and qualifications and automatically generate pre-populated WDF forms for submission. Given that our units and qualifications are eligible for a range of funding (ESF, SFA and WDF) we have been able to create a range of licence models to offer access on either a part-funded or fully funded basis. We fully intend to extend this option to incorporate access to the Care Certificate and ensure we continue to provide maximum value for all our clients.

And finally, thanks must go to all of our clients who have provided feedback over the past twelve months or so and have helped us crystalise our vision for the next version of EdgeWorks™ Care Academy – we hope you will be pleased with the results.

If you are a prospective client and would like to discuss any of the above or simply view the system, please don’t hesitate to get in touch.


Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.

Assessments

Assessment Methodology
Multiple assessment methodology including computer marked Alternative Response, Matching, Multiple Response and Short Answer. The ideal combination is mapped directly to each course or qualification ensuring every learner is guaranteed to meet all of the required learning outcomes with no gaps or grey areas.

Rigorous Computer Assessment
Multi-choice- multi-answer randomised question bank improves the quality of our assessment and leads to robust results that both learners, employers and auditors can have confidence in.

Intelligent Assessments
Following completion of an assessment, learners are provided with immediate detailed feedback and are required to only re-attempt any questions answered incorrectly. This approach saves a significant amount of time and effort.

Fast-Track Screening Assessments
Diagnostic screening assessments to quickly assess the knowledge and understanding of new employees and let Care Academy automatically drive the required learning and assessment. Learners can save up to 50% of the time typically required to complete induction.

Quality Reviewed
All of our assessments are written by subject matter experts and reviewed (where applicable) by National Awarding Organisations including Skillsfirst, NCFE and City & Guilds.

Higher Demand Assessments
Skills for Care note that some learning outcomes within the Care Certificate are not easily achieved via traditional multiple choice questions. Care Academy has a range of ‘Higher Demand’ assessments designed to capture more detailed written responses from learners which are available for review and comment. This ensures clients can evidence achievement in line with best practice guidelines.

Bespoke Assessments
Create bespoke online assessments that can be used to evaluate traditional classroom training or workbook based delivery. Integrate ‘digital assessment and evaluations’ to provide maximum flexibility with efficient recording and reporting.

Competency Observations
Our Observation Toolkit is designed to support managers schedule, conduct and record ‘Competency Observations’ where required ie Care Certificate.

PIN Protected Assessments
PIN Protected assessments allow clients the option to control time and location access to assessments, providing the ultimate compliance process and ensure you can confidently meet the requirements of any audit or inspection.

System Administration

Administrator Dashboard
Comprehensive manager dashboard providing real-time 24/7 data– track and report on many variables including enrolments, progress, assessments, sign-offs and completions. Allows you to quickly understand whether an individual, service, branch, division, region or business is compliant or at risk.

Full User Control
Full user control, add/delete users, courses, policy documents and extra resources. Quickly respond to business needs or contract opportunities, no waiting for classroom courses to become available.

Employment Status
Update employment status to ensure training and reporting are always accurate.

Training Matrix
Automatically link ‘business roles’ with pre-defined training plans. Ensure consistent delivery across your organisation. And let Care Academy take the strain of delivering training when required.

Customise Training Delivery
Use pre-assessments to assess knowledge and automatically configure bespoke ILP for each learner.

Auto Re-assign Training
Care Academy can be configured to automatically re-assign training in line with organisational policies, ensuring compliance is never compromised.

Configure Training Completion Dates
Configure ‘target’ completion dates for course’s and automatically manage learner Individual Learning Plans.

Email Alerts
Auto email alerts sent to learners when new training is assigned or annual refresher training needs to be completed ensuring learners are always fully compliant.

Post-Training Evaluations
Our in-built survey system enables you to receive learner feedback covering both online and classroom training. Identify and track the key KPI metrics that are important to your organisation and generate both qualitative and quantitative feedback.

User Support

User Interface
Our learner interface has been designed to provide maximum ‘personalisation’ allowing the user to set the text, colours, audio and images. This ensures you are compliant with Disability Discrimination Act legislation (DDA).

Online Helpdesk
We offer a fully supported online Helpdesk which provides technical support during business hours. This frees up your personnel so they don’t have to deal with day to day queries and keeps learners moving forward.

Interactive User Guide
All learners have full access to our comprehensive online user guide designed to provide advice and guidance to many FAQ’s.

Communication Tracking
Full communication tracking between user, support staff and assessors – quickly understand any issues and resolve without delay.

Tracking and Reporting

Real-Time Reports
Access over 60 standardised real-time reports designed to help you identify and track the metrics most important to your organisation. Gain a real insight into business critical data and get the reports you need to help inform and guide strategic decision making.

Dedicated CQC reports
Compliance is at the heart of Care Academy and our dedicated CQC reports will not only improve compliance, but will also enable you to evidence a commitment to sustainability and continuous improvement which is a key line of enquiry.

Contract Control
System administrators can easily monitor your credit usage and allocation across the whole organisation. Auto-alert emails are automatically triggered at key milestones to ensure budgets are maximised and any unused training credits are automatically re-cycled into future contracts.

Comprehensive Tracking
Report every user interaction including by date, time, IP address and browser to provide a comprehensive understanding of learner access.

Completion Times
Report on individual and average completion times to help guide organisation policy on time allocations.

Individual Compliance Report
View individual compliance reports for individual learners against key training such as Care Certificate. Easily assign further training where gaps identified.

Data Capture
Capture the data you require and monitor and report on metrics important to your organisation.

Evidence Compliance
Policy-Safe is particularly useful where evidence of regulatory or legislative compliance is required for either HR or training functions. It is designed to provide non-contentious evidence to support claims of non-compliance.

Classroom Course Integration

Classroom course management
Manage classroom courses alongside online learning to create a fully integrated approach to scheduling, tracking and reporting training.

Classroom course training matrix
Configure Care Academy to display available classroom courses and enable managers to nominate learners for enrolment. Geolocation parameters ensure only suitable (local) venues are available options.

Embed ‘third-party’ training into training matrix
Care Academy enables clients to track and record face-to-face training provided via in-house or third-party training providers ensuring a single point of reference for every individual learner.

Embed e-learning into classroom course
Care Academy automatically selects learners who have completed pre-requisite learning for enrolment onto classroom course.

Record classroom training
Classroom course integration allows clients to schedule and record classroom based training within the learner digital ILP. This ensures all reports are centralised and available 24/7 with no requirement to archive paper based reports or complex excel spreadsheets.

Record attendance at classroom training
Use Classroom course manager to mark attendance at important practical training sessions. Keep reports in a single digital ILP.

Record learner ‘no-shows’
Care Academy can record learners who fail to attend and make them available for re-selection. This ensures high levels of compliance is maintained.

Policy Management

Ensure compliance
Policy-Safe is our policy management solution which ensures all key policy documents are uploaded, distributed, accepted and recorded to deliver a comprehensive compliance solution.

Link policy documents to training
Link key policy documents directly to training and ensure they are read and accepted as part of the programme completion.

Evidence compliance
Policy-Safe is particularly useful where evidence of regulatory or legislative compliance is required for either HR or training functions. It is designed to provide non-contentious evidence to support claims of non-compliance.

Licence Models

Flexible
We offer access to a wide range of licence models some of which include offer either part or fully funded licence models.

Unused licences
Unused licence credits are automatically returned to client allocation for re-use.

Access to Funding

Funding
We are adept at accessing additional ESF and SFA funding on behalf of our clients. Over the past 2 years we have secured additional funding for our clients in excess of £250,000. Working closely as a true ‘Partner’ with our clients, many have recouped most of their investment in Care Academy. We continue to develop this ‘consultancy’ side of the business to offer real value-added benefits.

WDF funding management
Our Workforce Development Funding (WDF) forms management feature will automatically generate pre-populated WDF forms ensuring you claim the full amount of funding available. Many of our clients have secured several thousand pounds of funding revenue using this feature, which effectively covers the cost of the system - that’s pretty price competitive!

Qualifications

RQF qualifications
We offer access to a range of awards, certificates and diplomas using our unique qualification delivery technology. Unit learning and assessment is fully mapped against learning outcomes and designed to reduce duplication of effort and allowing for Accredited Prior Learning (APL). The cost of accessing these qualifications is designed to be extremely competitive against traditional classroom based delivery.

Online enrolment
Once registered, learners can start their qualification at a time convenient to them and not have to schedule meetings with assessors and then wait for classroom courses to become available. Employers can take back control of their employee learning and development strategy.

Fully Supported IT

SAAS Solution
Access to Care Academy is offered as a fully hosted solution, meaning clients can sign-up and start taking advantage of the system features and benefits without any additional IT investment.

Integration with existing HR/Training systems
Integrate Care Academy with existing HR/Training systems to automatically streamline the recruitment, training and development of all employees.

Security
Care Academy UK based servers include integrated hardware firewalls and anti-virus protection. All components are actively monitored and the latest security patches are applied as soon as they become available. User access is via encrypted 2018 bit industry standard SSL certificates. Users can be assured that sensitive information is encrypted and remains private.

General Data Protection Regulation
Care Academy offers access to dedicated GDPR management reports designed to ensure organisations can continuously review, monitor and process personal data in line with GDPR requirements. We also offer learners access to our online Privacy Centre where they can access a range of tools covering consent and privacy settings.

Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.