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Care Certificate observation toolkit now available


Care Academy online Observation Toolkit has been developed to enable care providers to schedule, record and report on all of the key ‘competency observations’ required to successfully deliver the new Care Certificate.

Skills for Care readily acknowledge that the requirement to conduct and record high quality ‘competency observations’ is a key area of concern for many care providers. For many managers, charged with the responsibility for carrying out detailed observations – this is the tool they have been waiting for !

The Observation Toolkit has been developed specifically for the Care Certificate with input from experienced assessors and provides detailed guidance for both managers and employees on how to conduct and record high quality observations. The toolkit will ensure care providers deliver consistent observations, which are recorded along with detailed evidence notes to ensure compliance with the Care Certificate Observation Assessment Framework.

How to find out more?

As part of our ongoing roll-out plan we recently provided a live webinar session to some of our clients, a recording of which can be viewed online.

The Observation Toolkit forms part of a suite of enhancements designed to help care providers deliver the Care Certificate including content mapping, higher demand assessments, self-assessments to name just a few.

Let’s talk

If you would like to discuss Care Academy and see how it can help your organisation deliver high quality training and development then please contact us via our online form.


Care-Academy key features - Content


All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.


Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.



We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.


Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.