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The “art” of the 20-minute work day

Posted in Food for Thought on June 8th, 2019

If there’s one word that strikes fear into the heart of any manager in any industry, it’s compliance. One of the things that makes compliance even more daunting than it is already, is the fact that it seems to take – or threaten to take – an exorbitant amount of...

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What every HR and training manager needs to know about the cost of inkjet printers

Posted in Food for Thought on May 11th, 2019

Inkjet printers. Do we sell them? No. Do we work on commission with anyone who deals with them? No. Do we use them? Well, yes we have done in the past, until we realised the whole printing experience was getting a little too pricey for our liking. That’s why this...

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Do you want to fast-track your induction process?

Posted in Food for Thought on December 3rd, 2018

EdgeWorks™ is pleased to announce the launch of our fast-track screening assessments designed to support initial diagnostic screening across the English (Care Certificate) Welsh (All Wales Induction Framework) and Scottish (Preparing for Practice) induction programmes. Written by subject matter experts the fast-track screening assessments will enable employers to avoid the...

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Common myths you need to know about Care Certificate

Posted in Food for Thought on November 23rd, 2018

Myth #1: Some e-learning providers claim they have been ‘licenced’ or are ‘accredited’ by Skills for Care to award the Care Certificate. Fact: Skills for Care says; ‘No provider has been licensed to award the Care Certificate, Such a licence does not exist and furthermore no providers are accredited to...

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Voluntary Organisations Disabilities Group (VODG)

Posted in Food for Thought on October 8th, 2018

Voluntary Organisations Disabilities Group (VODG) represents leading not-for-profit providers of services and support to disabled people. One of their key objectives is to bring organisations together to share knowledge, experience and promote good practice. Over the past 10+ years EdgeWorks™ has been fortunate enough to meet and in some instances...

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New Welsh induction framework e-learning launched

Posted in Food for Thought on April 3rd, 2018

EdgeWorks™ Care Academy is pleased to announce the launch of their All Wales induction framework for health and social care (adults) e-learning. It can be used to structure the induction process or to inform your current induction programme. The statutory guidance for Service Regulations 36 states; Service providers ensure they...

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Why 2018 is shaping up to be a great year

Posted in Food for Thought on December 8th, 2017

As 2017 draws to a close, I wanted to reflect on the year’s highlights and share with you some of the opportunities we have identified for the next 12 months. A willingness to adopt learning technology as part of the mix After 20 years working in this space, we definitely...

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The same old actions deliver the same old results

Posted in Food for Thought on September 15th, 2017

Acknowledge the issues and change will happen We meet many HR, L&D and training managers who struggle to improve their training delivery because of legacy paper-based administration, old HR systems and internal processes that are no longer fit for purpose. How can you be expected to upskill a workforce with...

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EdgeWorks™ successful in application to join Education and Skills Funding Agency (ESFA) main provider list for delivery of Apprenticeships

Posted in Food for Thought on May 17th, 2017

Following our recent acceptance onto the Register of Apprenticeship Training Providers (RoATP) list of approved providers, EdgeWorks™ is pleased to announce that we have now also achieved ‘Main Provider’ status. ‘Main Provider’ status places us alongside the very best colleges and private training organisations in the country and enables us...

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Are you still “guesstimating” your employee compliance?

Posted in Food for Thought on May 16th, 2017

People are the most important asset of any care provider and are at the heart of any successful organisation. Yet we still see many providers struggling to track and make sense of complex training matrices. Busy managers often lack the tools and systems to provide detailed and accurate data on simple...

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Care Apprenticeship End Point Assessments (EPA)

Posted in Food for Thought on March 22nd, 2017

Key to the successful achievement of an Apprenticeship standard will be the End Point Assessment (EPA) which will typically be conducted by an independent Awarding Organisation or similar. EPA for care workers will consist of both a situational assessment (60 multiple choice questions) followed by a professional discussion and evidence...

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Awarding Organisations (AO’s) view on the Care Certificate

Posted in Food for Thought on March 19th, 2017

Awarding Organisations (AO’s) have confirmed that they will not Quality Assure any non- accredited training as part of their End Point Assessment (EPA) plans, thereby firmly placing the responsibility for quality and compliance with the employer. Simultaneously, the Care Quality Commission (CQC) has recently issued revised guidance to inspectors: ‘CQC...

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EdgeWorks™ approved to deliver apprenticeships

Posted in Food for Thought on March 13th, 2017

EdgeWorks™ has been accepted onto the Skills Funding Agency (SFA) Registration of Apprenticeship Training Providers (RoATP). We are now eligible to receive funding via the proposed Digital Apprenticeship accounts for the delivery of the new Apprenticeship standards. Our application passed all of the mandatory registration quality benchmarks and achieved an...

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New “controversial” contracts issued to employers

Posted in Food for Thought on February 19th, 2017

The Skills Funding Agency has announced that employers will have to sign controversial new contracts as part of the new Apprenticeship standards. An important change will be the strict liability placed upon employers for the appropriate use of funding: “The SFA reserves the right to recover from the employer any...

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The number 1 question clients ask

Posted in Food for Thought on October 11th, 2016

Working with a learning technology company can be a daunting prospect for many clients and so we have outlined the top 5 questions we are commonly asked. Hopefully, by reading how we answer them many more clients will feel confident about engaging with companies such as EdgeWorks™ and discovering how we...

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A third of care providers could be putting vulnerable people at risk due to lack of skills and poor training

Posted in Food for Thought on October 7th, 2016

According to the Care Quality Commission (CQC) 2014/2015 Annual Report, around a third of care providers were classified as ‘needing improvement’ and seven percent deemed ‘inadequate’. The most common problems cited were poor leadership, lack of skills, poor training and a lack of systems and processes. Whilst the CQC’s latest...

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FitzRoy chooses Care Academy

Posted in Food for Thought on April 10th, 2016

FitzRoy, the national charity supporting people with learning disabilities and autism has chosen EdgeWorks™ to help them deliver induction, refresher and CPD training to their workforce. With over 1,200 employees, Fitzroy will use Care Academy to manage and track all e-learning, classroom courses and policy compliance across nearly 100 services....

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How to have your cake, and eat it too!

Posted in Food for Thought on November 16th, 2015

Close your eyes for a moment and imagine a perfect world where: Your highly motivated staff are trained and qualified to a very high standard. You have effortlessly breezed through all your Care Certificate training obligations. You are winning lucrative new contracts because you’ve got a team in place with...

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Feeling bamboozled by the Care Certificate? You’re not alone

Posted in Food for Thought on July 23rd, 2015

Since the introduction of the new Care Certificate guidelines, many of our clients have found the lack of clarity both frustrating and confusing. We thought this would be a good time to demystify the issues surrounding the Care Certificate and to drill down into some of the points made in...

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Care Certificate observation toolkit now available

Posted in Food for Thought on May 12th, 2015

Care Academy online Observation Toolkit has been developed to enable care providers to schedule, record and report on all of the key ‘competency observations’ required to successfully deliver the new Care Certificate. Skills for Care readily acknowledge that the requirement to conduct and record high quality ‘competency observations’ is a...

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Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.

Assessments

Assessment Methodology
Multiple assessment methodology including computer marked Alternative Response, Matching, Multiple Response and Short Answer. The ideal combination is mapped directly to each course or qualification ensuring every learner is guaranteed to meet all of the required learning outcomes with no gaps or grey areas.

Rigorous Computer Assessment
Multi-choice- multi-answer randomised question bank improves the quality of our assessment and leads to robust results that both learners, employers and auditors can have confidence in.

Intelligent Assessments
Following completion of an assessment, learners are provided with immediate detailed feedback and are required to only re-attempt any questions answered incorrectly. This approach saves a significant amount of time and effort.

Fast-Track Screening Assessments
Diagnostic screening assessments to quickly assess the knowledge and understanding of new employees and let Care Academy automatically drive the required learning and assessment. Learners can save up to 50% of the time typically required to complete induction.

Quality Reviewed
All of our assessments are written by subject matter experts and reviewed (where applicable) by National Awarding Organisations including Skillsfirst, NCFE and City & Guilds.

Higher Demand Assessments
Skills for Care note that some learning outcomes within the Care Certificate are not easily achieved via traditional multiple choice questions. Care Academy has a range of ‘Higher Demand’ assessments designed to capture more detailed written responses from learners which are available for review and comment. This ensures clients can evidence achievement in line with best practice guidelines.

Bespoke Assessments
Create bespoke online assessments that can be used to evaluate traditional classroom training or workbook based delivery. Integrate ‘digital assessment and evaluations’ to provide maximum flexibility with efficient recording and reporting.

Competency Observations
Our Observation Toolkit is designed to support managers schedule, conduct and record ‘Competency Observations’ where required ie Care Certificate.

PIN Protected Assessments
PIN Protected assessments allow clients the option to control time and location access to assessments, providing the ultimate compliance process and ensure you can confidently meet the requirements of any audit or inspection.

System Administration

Administrator Dashboard
Comprehensive manager dashboard providing real-time 24/7 data– track and report on many variables including enrolments, progress, assessments, sign-offs and completions. Allows you to quickly understand whether an individual, service, branch, division, region or business is compliant or at risk.

Full User Control
Full user control, add/delete users, courses, policy documents and extra resources. Quickly respond to business needs or contract opportunities, no waiting for classroom courses to become available.

Employment Status
Update employment status to ensure training and reporting are always accurate.

Training Matrix
Automatically link ‘business roles’ with pre-defined training plans. Ensure consistent delivery across your organisation. And let Care Academy take the strain of delivering training when required.

Customise Training Delivery
Use pre-assessments to assess knowledge and automatically configure bespoke ILP for each learner.

Auto Re-assign Training
Care Academy can be configured to automatically re-assign training in line with organisational policies, ensuring compliance is never compromised.

Configure Training Completion Dates
Configure ‘target’ completion dates for course’s and automatically manage learner Individual Learning Plans.

Email Alerts
Auto email alerts sent to learners when new training is assigned or annual refresher training needs to be completed ensuring learners are always fully compliant.

Post-Training Evaluations
Our in-built survey system enables you to receive learner feedback covering both online and classroom training. Identify and track the key KPI metrics that are important to your organisation and generate both qualitative and quantitative feedback.

User Support

User Interface
Our learner interface has been designed to provide maximum ‘personalisation’ allowing the user to set the text, colours, audio and images. This ensures you are compliant with Disability Discrimination Act legislation (DDA).

Online Helpdesk
We offer a fully supported online Helpdesk which provides technical support during business hours. This frees up your personnel so they don’t have to deal with day to day queries and keeps learners moving forward.

Interactive User Guide
All learners have full access to our comprehensive online user guide designed to provide advice and guidance to many FAQ’s.

Communication Tracking
Full communication tracking between user, support staff and assessors – quickly understand any issues and resolve without delay.

Tracking and Reporting

Real-Time Reports
Access over 60 standardised real-time reports designed to help you identify and track the metrics most important to your organisation. Gain a real insight into business critical data and get the reports you need to help inform and guide strategic decision making.

Dedicated CQC reports
Compliance is at the heart of Care Academy and our dedicated CQC reports will not only improve compliance, but will also enable you to evidence a commitment to sustainability and continuous improvement which is a key line of enquiry.

Contract Control
System administrators can easily monitor your credit usage and allocation across the whole organisation. Auto-alert emails are automatically triggered at key milestones to ensure budgets are maximised and any unused training credits are automatically re-cycled into future contracts.

Comprehensive Tracking
Report every user interaction including by date, time, IP address and browser to provide a comprehensive understanding of learner access.

Completion Times
Report on individual and average completion times to help guide organisation policy on time allocations.

Individual Compliance Report
View individual compliance reports for individual learners against key training such as Care Certificate. Easily assign further training where gaps identified.

Data Capture
Capture the data you require and monitor and report on metrics important to your organisation.

Evidence Compliance
Policy-Safe is particularly useful where evidence of regulatory or legislative compliance is required for either HR or training functions. It is designed to provide non-contentious evidence to support claims of non-compliance.

Classroom Course Integration

Classroom course management
Manage classroom courses alongside online learning to create a fully integrated approach to scheduling, tracking and reporting training.

Classroom course training matrix
Configure Care Academy to display available classroom courses and enable managers to nominate learners for enrolment. Geolocation parameters ensure only suitable (local) venues are available options.

Embed ‘third-party’ training into training matrix
Care Academy enables clients to track and record face-to-face training provided via in-house or third-party training providers ensuring a single point of reference for every individual learner.

Embed e-learning into classroom course
Care Academy automatically selects learners who have completed pre-requisite learning for enrolment onto classroom course.

Record classroom training
Classroom course integration allows clients to schedule and record classroom based training within the learner digital ILP. This ensures all reports are centralised and available 24/7 with no requirement to archive paper based reports or complex excel spreadsheets.

Record attendance at classroom training
Use Classroom course manager to mark attendance at important practical training sessions. Keep reports in a single digital ILP.

Record learner ‘no-shows’
Care Academy can record learners who fail to attend and make them available for re-selection. This ensures high levels of compliance is maintained.

Policy Management

Ensure compliance
Policy-Safe is our policy management solution which ensures all key policy documents are uploaded, distributed, accepted and recorded to deliver a comprehensive compliance solution.

Link policy documents to training
Link key policy documents directly to training and ensure they are read and accepted as part of the programme completion.

Evidence compliance
Policy-Safe is particularly useful where evidence of regulatory or legislative compliance is required for either HR or training functions. It is designed to provide non-contentious evidence to support claims of non-compliance.

Licence Models

Flexible
We offer access to a wide range of licence models some of which include offer either part or fully funded licence models.

Unused licences
Unused licence credits are automatically returned to client allocation for re-use.

Access to Funding

Funding
We are adept at accessing additional ESF and SFA funding on behalf of our clients. Over the past 2 years we have secured additional funding for our clients in excess of £250,000. Working closely as a true ‘Partner’ with our clients, many have recouped most of their investment in Care Academy. We continue to develop this ‘consultancy’ side of the business to offer real value-added benefits.

WDF funding management
Our Workforce Development Funding (WDF) forms management feature will automatically generate pre-populated WDF forms ensuring you claim the full amount of funding available. Many of our clients have secured several thousand pounds of funding revenue using this feature, which effectively covers the cost of the system - that’s pretty price competitive!

Qualifications

RQF qualifications
We offer access to a range of awards, certificates and diplomas using our unique qualification delivery technology. Unit learning and assessment is fully mapped against learning outcomes and designed to reduce duplication of effort and allowing for Accredited Prior Learning (APL). The cost of accessing these qualifications is designed to be extremely competitive against traditional classroom based delivery.

Online enrolment
Once registered, learners can start their qualification at a time convenient to them and not have to schedule meetings with assessors and then wait for classroom courses to become available. Employers can take back control of their employee learning and development strategy.

Fully Supported IT

SAAS Solution
Access to Care Academy is offered as a fully hosted solution, meaning clients can sign-up and start taking advantage of the system features and benefits without any additional IT investment.

Integration with existing HR/Training systems
Integrate Care Academy with existing HR/Training systems to automatically streamline the recruitment, training and development of all employees.

Security
Care Academy UK based servers include integrated hardware firewalls and anti-virus protection. All components are actively monitored and the latest security patches are applied as soon as they become available. User access is via encrypted 2018 bit industry standard SSL certificates. Users can be assured that sensitive information is encrypted and remains private.

General Data Protection Regulation
Care Academy offers access to dedicated GDPR management reports designed to ensure organisations can continuously review, monitor and process personal data in line with GDPR requirements. We also offer learners access to our online Privacy Centre where they can access a range of tools covering consent and privacy settings.

Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.