Communication and handling information (updated Care Certificate standard 6 and 14)
INDUCTION
The updated Care Certificate Standards (March 2025) sets out explicitly the learning objectives, competences and standards of care that will be expected in both sectors, ensuring that the HCSW/ASCW is caring, compassionate and provides quality care.
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This eLearning course will allow individuals to demonstrate their knowledge and understanding for the updated (March 2025) standard 6 and standard 14 of the Care Certificate.
Optional screening assessment allow individuals who can demonstrate prior knowledge to “fast track” their completion of the learning and assessments.
“Assessment of performance” is recorded using the observation toolkit (available separately).
Topics covered
- Communication and language needs, wishes and preferences of individuals.
- Effective communication in the workplace.
- Effective communication with individuals
- Principles and practices relating to confidentially.
- The importance of secure systems.
- The importance of working in agreed ways.
- Supporting individuals to keep their information safe and secure.
- Reporting your concerns.
Duration 60 minutes
2 eLearning modules
2 online assessments
Online learner support
Certificate available on completion
Training records archived for future tracking and reporting
Courses and qualifications
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