New book provides insight into a provider’s journey from tradition to transformation


Since the launch of the ‘Putting People First’ many organisations have been struggling to understand what exactly ‘Personalisation’ means and more importantly how to plan and implement changes accordingly.

Making it Personal: A Provider’s Journey From Tradition to Transformation provides a fascinating insight into how leading learning disability provider ‘Dimensions’ has re-invented itself to meet the challenges in delivering ‘Personalisation’.

‘Since 2008, Dimensions has been grappling with the challenge of delivering personalised services. Leaving aside the debate about the future of residential care, they decided to transform their organisation to one that responds flexibly to individuals with a budget who will want bespoke support. Dimensions felt that if they did not consider and respond to the shift in power from the professionals to the customer, they would not survive.’

Written by Executive Director Steve Scown, the tone is charmingly frank and open detailing;

 ‘how Dimensions changed what they offer people and their families by breaking down every aspect of their ’bundled’ support packages. He talks about developing a more sophisticated cost model for one-off, fixed-term and on-going personalised support components. He also explains how Dimensions is developing a web portal that means everyone – the people they employ, the people they support and their families – will all have the same means of accessing all information.’

This book is essential reading for anyone grappling with putting ‘Personalisation’ into practice and provides reassurance that you are not alone!