Level 2 Diploma in Working in Care Services


The Level 2 Diploma in Working in Care Services (RQF) is designed to demonstrate the learner’s knowledge and understanding of what is involved in the delivery of high quality care and support.

It also covers the learning skills that a learner would need for a successful career in providing a range of care services.

Ref No.LevelCredit ValueAwarding Organisation
Skillfirst Awards

Qualification Overview

This Skillsfirst Awards qualification is aimed at learners in a variety of roles and job titles, including care workers, community, support and outreach workers, personal assistance and domiciliary care workers. It is anticipated that learners completing this qualification will progress to work in a wide range of settings in the adult social care sector.

A minimum total of 37 credits must be achieved to gain the qualification as follows:

Group M – 22 credits
Group O – 15 credits

All units are knowledge only.

Group M - Mandatory Units

QCF refUnitTitleLevelCredits
J/601/2874DEM201Dementia awareness22
A/601/8574HSC024Principles of safeguarding and protection in health and social care23
L/602/2905PWSC21Principles of communication in adult social care settings22
L/602/3035PWSC22Principles of personal development in adult social care settings22
H/602/3039PWSC23Principles of diversity, equality and inclusion in adult social care settings22
A/602/3113PWSC25Understand the role of the social care worker21
J/602/3180PWSC26Understand person-centred approaches in adult social care settings24
R/602/3179PWSC27Understand health and safety in social care settings24
Y/602/3118PWSC28Understand how to handle information in social care settings21
H/601/5474SHC24Introduction to duty of care in health, social care or children's and your people's settings21

Group O - Optional Units

QCF refUnitTitleLevelCredits
H/601/2879DEM202The person centred approach to the care and support of individuals with dementia22
T/601/9416DEM205Understand the factors that can influence communication and interaction with individuals who have dementia22
A/601/2886DEM207Understand equality, diversity and inclusion in dementia care22
A/503/8085ELC1Understand how to work in the end of life care23
K/601/5315LD201Understand the context of supporting individuals with learning disabilities24
M/601/5316LD210Introductory awareness of Autistic Spectrum Conditions22
Y/601/9571SHM1Understand medication and prescriptions23
K/601/9574SHM2Supply, storage and disposal of medication24
T/601/9576SHM3Understand the requirements for the safe administration of medication24
F/601/9578SHM4Record-keeping and audit processes for medication administration and storage23
F/601/3442SSMU21Introductory awareness of sensory loss22
Y/601/3446SSOP21Introductory awareness of models of disability22
K/601/3449SSOP22Support effective communication with individuals with a sensory loss23
A/601/4895SSOP23Contribute to the support of individuals with multiple conditions and/or disabilities23
H/601/3451SSOP24Contribute to supporting individuals in the use of assistive technology23
F/601/5160SSOP25Support individuals to negotiate environments24

Topics Covered

The Level 2 diploma in working in care services mandatory units includes the following areas relating to working in adult social care:


Equality, diversity, and inclusion.

Personal development.

The role of the social care worker.

Handling information.

Health and safety.


Duty of care.

Person-centred approaches.

Dementia awareness.

In addition, topics which are included in the optional units cover:

Understanding dementia.

End of life care.

Autistic Spectrum Condition awareness.

Safe handling of medication.

Sensory Awareness.


Delivered and accessed online via EdgeWorks™ Care Academy

1 round of marking and invigilation

Skillsfirst Awards qualification certificate upon successful completion

Online candidate support

Learner records archived for future tracking and reporting


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