Level 2 Diploma in Working in Care Services

Skills for Care Endorsed Provider


The Level 2 Diploma in Working in Care Services (RQF) is designed to demonstrate the learner’s knowledge and understanding of what is involved in the delivery of high quality care and support.

It also covers the learning skills that a learner would need for a successful career in providing a range of care services.

We are currently the only provider offering access to this qualification.

Qualification No. Level Credit Value Awarding Organisation
600/9307/9 2 37
Skillfirst Awards

Qualification Overview

This Skillsfirst Awards qualification is aimed at learners in a variety of roles and job titles, including care workers, community, support and outreach workers, personal assistance and domiciliary care workers. It is anticipated that learners completing this qualification will progress to work in a wide range of settings in the adult social care sector.

A minimum total of 37 credits must be achieved to gain the qualification as follows:

Group M – 22 credits
Group O – 15 credits

All units are knowledge only.

Group M - Mandatory Units

Unit AO Ref. Title Level Credits
J/601/2874 DEM201 Dementia awareness 2 2
A/601/8574 HSC024 Principles of safeguarding and protection in health and social care 2 3
L/602/2905 PWSC21 Principles of communication in adult social care settings 2 2
L/602/3035 PWSC22 Principles of personal development in adult social care settings 2 2
H/602/3039 PWSC23 Principles of diversity, equality and inclusion in adult social care settings 2 2
A/602/3113 PWSC25 Understand the role of the social care worker 2 1
J/602/3180 PWSC26 Understand person-centred approaches in adult social care settings 2 4
R/602/3179 PWSC27 Understand health and safety in social care settings 2 4
Y/602/3118 PWSC28 Understand how to handle information in social care settings 2 1
H/601/5474 SHC24 Introduction to duty of care in health, social care or children's and your people's settings 2 1

Group O - Optional Units

Unit AO Ref. Title Level Credits
H/601/2879 DEM202 The person centred approach to the care and support of individuals with dementia 2 2
T/601/9416 DEM205 Understand the factors that can influence communication and interaction with individuals who have dementia 2 2
A/601/2886 DEM207 Understand equality, diversity and inclusion in dementia care 2 2
A/503/8085 ELC1 Understand how to work in the end of life care 2 3
K/601/5315 LD201 Understand the context of supporting individuals with learning disabilities 2 4
M/601/5316 LD210 Introductory awareness of Autistic Spectrum Conditions 2 2
Y/601/9571 SHM1 Understand medication and prescriptions 2 3
K/601/9574 SHM2 Supply, storage and disposal of medication 2 4
T/601/9576 SHM3 Understand the requirements for the safe administration of medication 2 4
F/601/9578 SHM4 Record-keeping and audit processes for medication administration and storage 2 3
F/601/3442 SSMU21 Introductory awareness of sensory loss 2 2
Y/601/3446 SSOP21 Introductory awareness of models of disability 2 2
K/601/3449 SSOP22 Support effective communication with individuals with a sensory loss 2 3
A/601/4895 SSOP23 Contribute to the support of individuals with multiple conditions and/or disabilities 2 3
H/601/3451 SSOP24 Contribute to supporting individuals in the use of assistive technology 2 3
F/601/5160 SSOP25 Support individuals to negotiate environments 2 4

Topics Covered

The Level 2 diploma in working in care services mandatory units includes the following areas relating to working in adult social care:


Equality, diversity, and inclusion.

Personal development.

The role of the social care worker.

Handling information.

Health and safety.


Duty of care.

Person-centred approaches.

Dementia awareness.

In addition, topics which are included in the optional units cover:

Understanding dementia.

End of life care.

Autistic Spectrum Condition awareness.

Safe handling of medication.

Sensory Awareness.


Delivered and accessed online via EdgeWorks™ Care Academy

1 round of marking and invigilation

Skillsfirst Awards qualification certificate upon successful completion

Online candidate support

Learner records archived for future tracking and reporting


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