Recognising and handling complaints

Skills for Care Endorsed Provider

REFRESHER

Complaints and feedback from people’s experiences can be used very effectively to make services more effective, personal and safe.

Overview

Whether the complaint is directed at you personally or at someone who works with you, it is very important to understand exactly what the complaint is about, what is the source of the issue and how best to resolve.

Topics Covered

  • What is a complaint?
  • Handling complaints.
  • Investigating and resolving complaints.
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Duration 30 minutes

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1 e-learning module

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1 online assessment

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Online learner support

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Certificate available on completion

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Training records archived for future tracking and reporting

Courses and qualifications

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