Recognising and handling complaints
REFRESHER
Complaints and feedback from people’s experiences can be used very effectively to make services more effective, personal and safe.
Overview
Whether the complaint is directed at you personally or at someone who works with you, it is very important to understand exactly what the complaint is about, what is the source of the issue and how best to resolve.
Topics Covered
- What is a complaint?
- Handling complaints.
- Investigating and resolving complaints.
Duration 30 minutes
1 eLearning module
1 online assessment
Online learner support
Certificate available on completion
Training records archived for future tracking and reporting
Courses and qualifications
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