Recognising and handling complaints

Skills for Care Endorsed Provider


Complaints and feedback from people’s experiences can be used very effectively to make services more effective, personal and safe.


Whether the complaint is directed at you personally or at someone who works with you, it is very important to understand exactly what the complaint is about, what is the source of the issue and how best to resolve.

Topics Covered

  • What is a complaint?
  • Handling complaints.
  • Investigating and resolving complaints.
Average time to complete e-learning and assessments icon

Duration 30 minutes

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1 e-learning module

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1 online assessment

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Online learner support

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Certificate available on completion

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Training records archived for future tracking and reporting

Courses and qualifications

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