Communication and interaction with individuals who have dementia

Skills for Care Endorsed Provider


For people who have dementia, communication can be especially difficult. Your good intentions may not be enough to understand and send the right message and so training is required.


This e-learning provides the knowledge and understanding required to develop awareness of differing communication needs and abilities of individuals with dementia in order to enhance positive interaction.

It maps to the underpinning knowledge for the Skills for Care Dementia Knowledge Set QCF unit T/601/9416 (DEM205).

Available as an accredited unit, it will also support the undertaking of a Dementia Pathway Diploma in Health and Social Care.

Topics Covered

  • Barriers to positive communications and interactions.
  • Communicating.
  • How dementia affects communication and interaction.
  • Identifying communication strengths and abilities.
  • Listening techniques.
  • Other communication and interactions.
  • Using a person centred approach to encourage positive communication.

Duration 90 minutes

2 e-learning modules

2 online assessments

Online learner support

Certificate available on completion

Training records archived for future tracking and reporting

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