Withdrawal Policy

System progress monitoring identifies and highlights learners as having periods of non-activity (absence).

If periods of absence are causing concern, either through not logging in and completing learning sessions or unit task activities, the learners employer will be made aware of this problem.

Investigation will be undertaken, involving the Centre Administrator, Assessors, Internal Verifiers, and the employer to determine the reasons the learner is not progressing.

The investigation will determine whether the learner has withdrawn from learning, or whether the learner can be considered to be on an agreed break. Examples of reasons for an agreed break could be:

  • Sickness or injury.
  • Maternity/Paternity leave
  • Work secondment.
  • Operation deployment (MOD).
  • Religious reasons.
  • Other reasons can be considered.

If the learner is identified as being on an agreed break, funding ceases until the learner returns – a Datachange Form will be completed.

If the learner has withdrawn from training a Datachange Form will be completed with leave details.

Care-Academy key features - Content


All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.


Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.



We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.


Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.