Learner Confidentiality Policy

Purpose / scope

To ensure that learners’ rights to confidentiality of personal information are protected. Personal information may be held in a variety formats about learners at many stages of the learner journey, including:

  • At enrolment, for purposes of funding and fee remission.
  • When disclosing information about an impairment, health issue or learning need.
  • When disclosing financial or residency information, e.g. at enrolment or for Discretionary Learner Support applications.
  • During Information, Advice or Guidance sessions or discussions.
  • When being referred for additional or specialist information or support.
  • In “classroom” settings, e.g. if disclosing information about beliefs or domestic circumstances during discussions.
  • During assessment and review.
  • During completion of Individual Learning Plans.
  • When giving feedback.

Learners have rights under the Data Protection Act 1998. This protects personal information from being used inappropriately. Under the Acts, this information must be destroyed when it ceases to be relevant. (The SFA requires providers to retain information for six years plus the current academic year). Everyone also has a right to see information held about them if they ask.

Confidential information may be disclosed in classroom situations, e.g. where learners are discussing personal issues in personal development, community education or family learning programmes. The Confidentiality Policy also applies in these situations.


EDGEWORKS policy requires that:

  • All staff and volunteers maintain a high standard of confidentiality.
  • All staff and volunteers are made fully aware of EDGEWORKS policies on Data Protection and confidentiality.
  • All staff and volunteers abide by the principles of these policies, and report any breach in confidentiality or weaknesses in the systems guaranteeing confidentiality.
  • Where there may be legal requirements for disclosure (e.g. in cases of a suspected criminal offence, where there is a likelihood of harm to an individual, or where there may be child protection issues) individuals will be told about this at the earliest possible stage.
  • Individuals are made aware of:
    • Their entitlements to confidentiality.
    • Their right to see any personal information held about them.
    • Their right to refuse to give personal information and any likely impact on them, e.g. Discretionary Learner Support refusal.
    • How information collected about them is used and stored.
  • Where the SFA requires EDGEWORKS to record, store or pass on information to other agencies, e.g. for data analysis or for follow up surveys, individuals will be informed about this at enrolment and induction, along with any rights to opt out.

Where learners request access to their personal information, the request should be dealt with sensitively, in a timely manner and with a clear explanation about the process and its outcome (e.g. likely timescales and next steps).

Learners receive information about both confidentiality and about the Learner Code of Conduct in the learner induction leaflet “Services for Learners”.

EDGEWORKS recognises the needs of learners covered by the Mental Capacity Act 2005, i.e. those who cannot make or express their own decisions. Learners should always be assumed to have mental capacity unless there is good evidence to the contrary, and any decisions made on their behalf (e.g. with partner organisations) must be shown to be in the best interests of the learner. See also EDGEWORKS’s Vulnerable Adults Policy.


All staff and volunteers are responsible for implementing the Confidentiality Policy according to their roles. Breaches of confidentiality or weaknesses in systems should be reported to line managers and action taken through the Management Team or fed back to an appropriate director.


  • Through feedback, i.e. client meetings, helpdesk support and learner voice.
  • Through annual policy review.

Care-Academy key features - Content


All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.


Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.



We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.


Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.