Data Backup Process

Our data backup process work on 4 basic levels:

  • Web Server System Back up.
  • Office Server Back up.
  • Employee Back up.
  • Learner Responsibilities.

Web server system back up

The Qualification runs on Care Academy, a 24/7 web site located in a dedicated data centre in Maidenhead. The databases and system is backed up every 2 hours locally, copies of backups are also transferred to an offsite location daily.

In addition, once a week the contents of the Web Server Databases are downloaded to the Office Server.

Any work carried out by the Development Team must be preceded by a manual database / system back up as required.

Office server backup

All administration files are held centrally within the office server. This server has a daily back up facility – cloud backups are also performed and stored off-site for safe-keeping.

In addition, EDGEWORKS run periodic (at least at monthly intervals) backups to CD / DVD, External Hard drives for all client, internal and administration projects. These backups are in duplicate, one copy archived and the other stored off-site.

Finally, all MS Outlook profiles and data files are stored centrally in the office and are subjected to the same daily / monthly back up processes.

Employee back up processes

All Employees must comply with our data usage policies and procedures. In particular, no Employee should store key Assessment Centre documents on their local hard drive. This includes, but is not limited to:

  • Learner Registration Forms.
  • Client Account Forms.
  • Sales enquiries.
  • Complaints and Appeals forms.

All Contract staff must ensure all EDGEWORKS Assessment Centre documents are sent to the Centre Manager periodically (not less than weekly) via email for storage within EDGEWORKS systems.

Employees must ensure their MS Outlook personal folders are located on their own User drives on the server.

Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.