Centre Communication

All communication of relevance will be made in writing to all team members. Wherever possible, this will be made via electronic communication (Email, Skype, Web Conference) and receipts and records will be kept. Relevant communication topics will include:

  • Alterations to policies / procedures.
  • Alterations to staff – roles / responsibilities and new staff.
  • Alterations to the systems.
  • New client / learners / contracts.
  • Meeting notes.
  • Quality Assurance documentation.

Continuous Professional Development of contract staff

Contract staff will be included in all formal review and training programmes. However, the requirement to remain and prove operational competence will remain the responsibility of the individual during contract reviews.

Occupational expertise requirements: Assessors

In order to be appointed and retained as an Assessor for the Qualifications in Health and Social Care/Child Care, individuals must demonstrate that they:

  • Have identified and current expertise in Health and Social Care/Child Care relevant to the level of the Qualification they are seeking to assess.
  • Have a relevant assessing qualification.
  • Maintain a CPD record and keep themselves up to date with developments in Health and Social Care/Child Care practice.
  • Have a thorough understanding of the Care Quality Commission Essential standards of quality and safety and can apply these to the workplace.

Occupational expertise requirements: Internal Verifiers

In order to be appointed and retained as an Internal Verifier for the Qualification, they must demonstrate that they:

  • Have identified and current expertise in Health and Social Care/Child Care relevant to the level of the Qualification they are seeking to assess.
  • Have a relevant quality assurance qualification.
  • Maintain a CPD record and keep themselves up to date with developments in Health and Social Care/Child Care practice.
  • Have a thorough understanding of the Care Quality Commission Essential standards of quality and safety.

IT and system process training

EDGEWORKS will provide I.T. and system process training to all staff at the following occasions:

  1. System go-live.
  2. As part of individual staff induction.
  3. When I.T. modifications / system processes are amended.

EDGEWORKS also run a client support help desk. This facility will be extended to all remote staff in the day-to-day use of the system.

Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.