Care Quality Commission update
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A third of care providers could be putting vulnerable people at risk due to lack of skills and poor training

Posted on October 7th, 2016

CQC annual report 2014-2015According to the Care Quality Commission (CQC) 2014/2015 Annual Report, around a third of care providers were classified as ‘needing improvement’ and seven percent deemed ‘inadequate’. The most common problems cited were poor leadership, lack of skills, poor training and a lack of systems and processes. Whilst the CQC’s latest announcement points to some improvement, the overall figures are still a cause for some concern.

At the same time, another report commissioned by Community Care in partnership with Unison found that staff working in residential care homes are not being provided with the training they need to support adults with complex needs.

The Community Care research carried out a detailed analysis of over 300 CQC inspection reports over a nine-month period, looking specifically for areas where training had been identified as an issue.

  • Training gaps were identified in 71% of care homes that were told to improve.
  • Dementia care, safeguarding and the Mental Capacity Act were shown to be the areas where the lack of training fared the worst.
  • Almost half (49%) were breaching regulations that require them to ensure a suitably trained and supported workforce.

Dementia Care

Back in 2013, the then Prime Minister (David Cameron) outlined a national challenge to drive significant improvements in care, research and awareness in the field of Dementia care. As yet, the worst performing care homes in the CQC report do not seem to be taking adequate steps towards the provision of training on the condition. This is particularly worrying as many of the care homes highlighted as being below par, mention dementia as an area of specialisation. The Alzheimer’s Society says that 80% of people living in care homes have either dementia or severe memory problems, which means that training in looking after dementia residents is more important than ever.

Safeguarding

The CQC report also showed significant gaps in safeguarding training in a quarter of the care homes that were told to improve in this area. In the worst cases, staff interviewed by inspectors had ‘no understanding’ of how to ensure people’s rights and wishes are respected, and one in ten of the inadequate homes were found to be depriving residents of their liberty.

The issues highlighted in these reports are worrying and need to be addressed. That said, tight budgets and time pressures make it difficult for care providers to keep on top of everything they need to do to be 100% compliant.

Care Academy was designed to take care of the training and compliance issues highlighted in the CQC reports – and much more besides.

As easy as ABC

ABC building blocksClients who work with us confident about their CQC inspections

Care Academy offers a proven, ‘right out of the box’ solution for delivering and managing training and development. We’ve worked with some of the leading names in the sector and have identified many of the common problems faced by care home owners.  We can fast-track you towards high-quality learning, assessment and compliance, supported by clear, logical operational policies and procedures.

Introducing our ABC Concept

We’ve automated many of the processes involved in training, development and compliance and have created what we call our ABC Concept.  It’s based on the three core principles that underpin everything we do. These are Automation, Budget and Compliance. Our tried and tested approach makes budgets go further and compliance will become much easier to obtain. you’ll never be concerned about a CQC inspection ever again.

Automation

Our automated solution makes it easier to focus on the big picture
We’ve refined and automated all the processes and repetitive tasks involved in managing a complex training matrix. This means your people have more free time to focus on higher value tasks that will develop and grow your organisation.

  • We’ve harnessed the power of technology to transform your training and compliance.
  • We put your people back in control so they become more effective and efficient.
  • We provide robust tracking and reporting capabilities.
  • We offer a wide range of high-quality assessment tools, from ‘fast-track’ recruitment screening and induction through to in-work competency observations.

Budget

Budgets will go a lot further
Using Care Academy means that your already stretched budgets will work harder and deliver more. We can show you how to save hundreds of man-hours in training and development so you can focus on delivering a higher quality service.

  • We understand that your budgets are always under pressure. Our system allows you to do more with less.
  • Not all systems are equal. Care Academy offers the best all round value.
  • We can help you offset some of your training costs with our unique ‘funded’ model license and automated funding form management system.

Compliance

Face compliance audits and inspections with confidence
We excel at making it easy for our clients to ensure they are fully compliant with changing legislation. Our robust tracking and reporting gives you instant access to a range of compliance reports and will highlight any non-compliance issues that need resolution in real time. This means you can quickly measure the scale of the problem and we give you the tools to work out how to fix it.

  • The care sector is heavily regulated. Non-compliance can result in serious consequences and may threaten your license to operate.
  • Our system has been designed to help clients achieve 100% compliance for their training, assessment and policy management.
  • Our tools instantly pinpoint non-compliance issues and provide a range of tools to enable clients to take immediate action.

Put yourself back in control.

If you would like to view Care Academy or have an informal chat about how we can help you reduce costs, improve efficiency or achieve compliance, call us on 0330 995 0840 or complete our online form.

If you’d prefer to find out a little more about how we work, please feel free to view our latest client case study that illustrates how working with Care Academy has added real value.

Click here and judge for yourself

Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.

Assessments

Assessment Methodology
Multiple assessment methodology including computer marked Alternative Response, Matching, Multiple Response and Short Answer. The ideal combination is mapped directly to each course or qualification ensuring every learner is guaranteed to meet all of the required learning outcomes with no gaps or grey areas.

Rigorous Computer Assessment
Multi-choice- multi-answer randomised question bank improves the quality of our assessment and leads to robust results that both learners, employers and auditors can have confidence in.

Intelligent Assessments
Following completion of an assessment, learners are provided with immediate detailed feedback and are required to only re-attempt any questions answered incorrectly. This approach saves a significant amount of time and effort.

Fast-Track Screening Assessments
Diagnostic screening assessments to quickly assess the knowledge and understanding of new employees and let Care Academy automatically drive the required learning and assessment. Learners can save up to 50% of the time typically required to complete induction.

Quality Reviewed
All of our assessments are written by subject matter experts and reviewed (where applicable) by National Awarding Organisations including Skillsfirst, NCFE and City & Guilds.

Higher Demand Assessments
Skills for Care note that some learning outcomes within the Care Certificate are not easily achieved via traditional multiple choice questions. Care Academy has a range of ‘Higher Demand’ assessments designed to capture more detailed written responses from learners which are available for review and comment. This ensures clients can evidence achievement in line with best practice guidelines.

Bespoke Assessments
Create bespoke online assessments that can be used to evaluate traditional classroom training or workbook based delivery. Integrate ‘digital assessment and evaluations’ to provide maximum flexibility with efficient recording and reporting.

Competency Observations
Our Observation Toolkit is designed to support managers schedule, conduct and record ‘Competency Observations’ where required ie Care Certificate.

PIN Protected Assessments
PIN Protected assessments allow clients the option to control time and location access to assessments, providing the ultimate compliance process and ensure you can confidently meet the requirements of any audit or inspection.

System Administration

Administrator Dashboard
Comprehensive manager dashboard providing real-time 24/7 data– track and report on many variables including enrolments, progress, assessments, sign-offs and completions. Allows you to quickly understand whether an individual, service, branch, division, region or business is compliant or at risk.

Full User Control
Full user control, add/delete users, courses, policy documents and extra resources. Quickly respond to business needs or contract opportunities, no waiting for classroom courses to become available.

Employment Status
Update employment status to ensure training and reporting are always accurate.

Training Matrix
Automatically link ‘business roles’ with pre-defined training plans. Ensure consistent delivery across your organisation. And let Care Academy take the strain of delivering training when required.

Customise Training Delivery
Use pre-assessments to assess knowledge and automatically configure bespoke ILP for each learner.

Auto Re-assign Training
Care Academy can be configured to automatically re-assign training in line with organisational policies, ensuring compliance is never compromised.

Configure Training Completion Dates
Configure ‘target’ completion dates for course’s and automatically manage learner Individual Learning Plans.

Email Alerts
Auto email alerts sent to learners when new training is assigned or annual refresher training needs to be completed ensuring learners are always fully compliant.

Post-Training Evaluations
Our in-built survey system enables you to receive learner feedback covering both online and classroom training. Identify and track the key KPI metrics that are important to your organisation and generate both qualitative and quantitative feedback.

User Support

User Interface
Our learner interface has been designed to provide maximum ‘personalisation’ allowing the user to set the text, colours, audio and images. This ensures you are compliant with Disability Discrimination Act legislation (DDA).

Online Helpdesk
We offer a fully supported online Helpdesk which provides technical support during business hours. This frees up your personnel so they don’t have to deal with day to day queries and keeps learners moving forward.

Interactive User Guide
All learners have full access to our comprehensive online user guide designed to provide advice and guidance to many FAQ’s.

Communication Tracking
Full communication tracking between user, support staff and assessors – quickly understand any issues and resolve without delay.

Tracking and Reporting

Real-Time Reports
Access over 60 standardised real-time reports designed to help you identify and track the metrics most important to your organisation. Gain a real insight into business critical data and get the reports you need to help inform and guide strategic decision making.

Dedicated CQC reports
Compliance is at the heart of Care Academy and our dedicated CQC reports will not only improve compliance, but will also enable you to evidence a commitment to sustainability and continuous improvement which is a key line of enquiry.

Contract Control
System administrators can easily monitor your credit usage and allocation across the whole organisation. Auto-alert emails are automatically triggered at key milestones to ensure budgets are maximised and any unused training credits are automatically re-cycled into future contracts.

Comprehensive Tracking
Report every user interaction including by date, time, IP address and browser to provide a comprehensive understanding of learner access.

Completion Times
Report on individual and average completion times to help guide organisation policy on time allocations.

Individual Compliance Report
View individual compliance reports for individual learners against key training such as Care Certificate. Easily assign further training where gaps identified.

Data Capture
Capture the data you require and monitor and report on metrics important to your organisation.

Evidence Compliance
Policy-Safe is particularly useful where evidence of regulatory or legislative compliance is required for either HR or training functions. It is designed to provide non-contentious evidence to support claims of non-compliance.

Classroom Course Integration

Classroom course management
Manage classroom courses alongside online learning to create a fully integrated approach to scheduling, tracking and reporting training.

Classroom course training matrix
Configure Care Academy to display available classroom courses and enable managers to nominate learners for enrolment. Geolocation parameters ensure only suitable (local) venues are available options.

Embed ‘third-party’ training into training matrix
Care Academy enables clients to track and record face-to-face training provided via in-house or third-party training providers ensuring a single point of reference for every individual learner.

Embed e-learning into classroom course
Care Academy automatically selects learners who have completed pre-requisite learning for enrolment onto classroom course.

Record classroom training
Classroom course integration allows clients to schedule and record classroom based training within the learner digital ILP. This ensures all reports are centralised and available 24/7 with no requirement to archive paper based reports or complex excel spreadsheets.

Record attendance at classroom training
Use Classroom course manager to mark attendance at important practical training sessions. Keep reports in a single digital ILP.

Record learner ‘no-shows’
Care Academy can record learners who fail to attend and make them available for re-selection. This ensures high levels of compliance is maintained.

Policy Management

Ensure compliance
Policy-Safe is our policy management solution which ensures all key policy documents are uploaded, distributed, accepted and recorded to deliver a comprehensive compliance solution.

Link policy documents to training
Link key policy documents directly to training and ensure they are read and accepted as part of the programme completion.

Evidence compliance
Policy-Safe is particularly useful where evidence of regulatory or legislative compliance is required for either HR or training functions. It is designed to provide non-contentious evidence to support claims of non-compliance.

Licence Models

Flexible
We offer access to a wide range of licence models some of which include offer either part or fully funded licence models.

Unused licences
Unused licence credits are automatically returned to client allocation for re-use.

Access to Funding

Funding
We are adept at accessing additional ESF and SFA funding on behalf of our clients. Over the past 2 years we have secured additional funding for our clients in excess of £250,000. Working closely as a true ‘Partner’ with our clients, many have recouped most of their investment in Care Academy. We continue to develop this ‘consultancy’ side of the business to offer real value-added benefits.

WDF funding management
Our Workforce Development Funding (WDF) forms management feature will automatically generate pre-populated WDF forms ensuring you claim the full amount of funding available. Many of our clients have secured several thousand pounds of funding revenue using this feature, which effectively covers the cost of the system - that’s pretty price competitive!

Qualifications

RQF qualifications
We offer access to a range of awards, certificates and diplomas using our unique qualification delivery technology. Unit learning and assessment is fully mapped against learning outcomes and designed to reduce duplication of effort and allowing for Accredited Prior Learning (APL). The cost of accessing these qualifications is designed to be extremely competitive against traditional classroom based delivery.

Online enrolment
Once registered, learners can start their qualification at a time convenient to them and not have to schedule meetings with assessors and then wait for classroom courses to become available. Employers can take back control of their employee learning and development strategy.

Fully Supported IT

SAAS Solution
Access to Care Academy is offered as a fully hosted solution, meaning clients can sign-up and start taking advantage of the system features and benefits without any additional IT investment.

Integration with existing HR/Training systems
Integrate Care Academy with existing HR/Training systems to automatically streamline the recruitment, training and development of all employees.

Security
Care Academy UK based servers include integrated hardware firewalls and anti-virus protection. All components are actively monitored and the latest security patches are applied as soon as they become available. User access is via encrypted 2018 bit industry standard SSL certificates. Users can be assured that sensitive information is encrypted and remains private.

General Data Protection Regulation
Care Academy offers access to dedicated GDPR management reports designed to ensure organisations can continuously review, monitor and process personal data in line with GDPR requirements. We also offer learners access to our online Privacy Centre where they can access a range of tools covering consent and privacy settings.

Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.