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Overview

Please read this privacy notice (“Privacy Notice”) carefully as it describes our collection, use, disclosure, retention and protection of your personal information. This Privacy Notice applies to any website, application or service which references this Privacy Notice. Where you provide us with your personal information in any of the ways described in section 2 below, you agree that we may collect, store and use it: (a) in order to perform our contractual obligations to you; (b) based on our legitimate interests for processing (i.e. for internal administrative purposes, data analytics and benchmarking (see section 3 below for more information), direct marketing, maintaining automated back-up systems or for the detection or prevention of crime); or (c) based on your consent, which you may withdraw at any time, as described in this Privacy Notice.


Privacy Policy

1. Who we are

This Privacy Notice applies to all products, applications and services offered by The Edge Works Limited  (a company incorporated in England with company registration number 3406606 and whose registered office address is Jactin House, 24 Hood Street, Manchester M4 6WX) and its affiliates, but excludes any products applications or services that have separate privacy notices which do not incorporate this Privacy Notice.

2. How we collect information

To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:

  • register to use our websites, applications or services (including free trials); this may include at a minimum your name (including business name), address, email address and telephone number. We may also ask you to provide additional information about your business, your preferences and training and qualifications;
  • place an order using our websites, applications or services; this may include your name (including business name), address, contact (including telephone number and email address) and payment details;
  • complete online forms (including call back requests), take part in surveys, post on our message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications or participate in any other interactive areas that appear on our website or within our application or service;
  • interact with us using social media;
  • provide your contact details to us when registering to use or accessing any websites, applications or services we make available or when you update those details; and
  • contact us offline, for example by telephone, fax, SMS, email or post.

We will also collect your information where you only partially complete and/or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.
We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications or services (for example, we may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information) and we will ask for your permission before we do so. We may do this using cookies or similar technologies (as described in section 11 below).
We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information; for example, information from credit agencies, search information providers or public sources (e.g. for learner due diligence purposes), but in each case as permitted by applicable laws.

Providing us with information about others

If you provide us with personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws in relation to such disclosure. In so far as required by applicable data protection laws, you must ensure that you have provided the required notices and have obtained the individual’s explicit consent to provide us with the information and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Privacy Notice.

3. How we use your information

To the extent permissible under applicable law, we use your information to:

  • provide any information and services that you have requested or any applications or services that you have ordered;
  • compare information for accuracy and to verify it with third parties;
  • provide, maintain, protect and improve any applications, products, services and information that you have requested from us;
  • manage and administer your use of applications, products and services you have asked us to provide;
  • manage our relationship with you (for example, customer services and support activities);
  • monitor, measure, improve and protect our content, website, applications and services and provide an enhanced, personal, user experience for you;
  • undertake internal testing of our website, applications, systems and services to test and improve their security, provision and performance, in which case, we would pseudonymise any information used for such purposes, and ensure is it only displayed at aggregated levels which will not be linked back to you or any living individual;
  • provide you with any information that we are required to send you to comply with our regulatory or legal obligations;
  • detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes);
  • contact you to see if you would like to take part in our customer research (for example, feedback on your use of our applications, products and services);
  • to monitor, carry out statistical analysis and benchmarking, provided that in such circumstances it is on an aggregated basis which will not be linked back to you or any living individual;
  • deliver targeted advertising, marketing (including in-product messaging) or information to you which may be useful to you, based on your use of our applications and services;
  • deliver joint content and services with third parties with whom you have a separate relationship (for example, social media providers); and
  • provide you with location- based services (for example, advertising and other personalised content), where we collect geo-location data.

To the extent permitted by applicable law, we retain information about you after the closure of your Care Academy account, if your application for a Care Academy account is declined or if you decide not to proceed. This information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.
Our website, applications (including mobile applications) and services may contain technology that enables us to:

  • check specific information from your device or systems directly relevant to your use of the websites, applications or services against our records to make sure the websites, applications or services are being used in accordance with our end-user agreements and to troubleshoot any problems;
  • obtain information relating to any technical errors or other issues with our website, applications and services;
  • collect information about how you and users use the functions of the features of our website, applications and services; and
  • gather statistical information about the operating system and environment from which you access our applications or services.

You can manage your privacy settings from within your browser (where applicable).
In addition to the purposes described in this section 3, we may also use information we gather to deliver targeted advertising, marketing (including in-product messaging) or information to you which may be useful, based on your use of the website, applications or services or any other information we have about you (depending on the websites, applications or services, you may able to configure these features to suit your preferences). Sections 5 and 6 of this Privacy Notice provides further details on how we will do this.
We may monitor and record our communications with you, including e-mails and phone conversations. Information which we collect may then be used for training purposes, quality assurance, to record details about our website, applications and services you order from us or ask us about, and in order to meet our legal and regulatory obligations generally.

Mobile data

We may obtain information through mobile applications that you or your users install on their mobile devices to access and use our website, applications or services or which you or your users use to provide other services related to that mobile application (for example, to sync information from our application or service with such mobile application). These mobile applications may be our own mobile applications or those belonging to third parties. Where the mobile application belongs to a third party, you must read that third party’s own privacy notice as it will apply to your use of that third party mobile application. We are not responsible for such third party mobile applications and their use of your personal information.
Mobile applications may provide us with information related to a user’s use of that mobile application and use of our applications and services accessed using that mobile application. We may use such information to provide and improve the mobile application or our own application or services. For example, activity undertaken within a mobile application may be logged.

Data analytics and benchmarking

We may use information generated and stored during your use of our services for our legitimate business interests to enable us to give you the best service and/or solutions and the best experience. These purposes include to:

  • deliver advertising, marketing (including in-product messaging) or information to you which may be useful to you, based on your use of services;
  • carry out research and development to improve our services, products and applications;
  • develop and provide new and existing functionality and services (including statistical analysis, benchmarking and forecasting services); and
  • provide you with location based services (for example location relevant content) where we collect geo-location data to provide a relevant experience.

Whenever we use your information for our legitimate interests, we will ensure that your information is processed on a pseudonymised basis and displayed at aggregated levels, which will not be linked back to you or to any living individual.
You have the right to object to processing based on our legitimate interests, and if you wish to do so, please contact us at dpo@edgeworks.co.uk to discuss this further. If you object, this may affect our ability to provide certain services and/or solutions for your benefit.

4. Sharing your information

We may share your information with:

  • our service providers and agents (including their sub-contractors) or third parties which process information on our behalf (e.g. internet service and platform providers, payment processing providers and those organisations we engage to help us send communications to you) so that they may help us to provide you with the applications, products, services and information you have requested or which we believe is of interest to you;
  • partners, including system implementers, resellers, value-added resellers, independent software vendors and developers that may help us to provide you with the applications, products, services and information you have requested or which we believe is of interest to you;
  • third parties used to facilitate payment transactions, for example clearing houses, clearing systems, financial institutions and transaction beneficiaries;
  • third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites or other third party application providers);
  • third parties for marketing purposes (e.g. our partners and other third parties with whom we work and whose products or services we think will interest you in the operation of your business activities. For example, financial services organisations (such as banks, insurers, finance providers), payment solutions providers, software and services providers that provide business solutions);
  • credit reference and fraud prevention agencies;
  • regulators to meet The Edge Works legal and regulatory obligations;
  • law enforcement agencies so that they may detect or prevent crime or prosecute offenders;
  • any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
  • any third party in order to meet our legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts;
  • our own and The Edge Works professional advisors and auditors for the purpose of seeking professional advice or to meet our audit responsibilities;
  • another organisation if we sell or buy (or negotiate to sell or buy) any business or assets;
  • another organisation to whom we may transfer our agreement with you; and
  • Government departments where reporting is mandatory under applicable law.

We may share non-personally identifiable information about the use of our website, applications, products or services publicly or with third parties but this will not include information that can be used to identify you.

5. Marketing

From time to time, we may use your information to contact you with details about our applications, products and services which we feel may be of interest to you. We may also share your information with our group companies and carefully selected third parties so that they (or we) may contact you with information about their products or services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post, SMS or email. You have the right at any time to stop us from contacting you for marketing purposes. You may also request at any time that we do not share your information with third parties referred to in this paragraph. If you wish to exercise these rights you can do so by selecting your contact preferences at the point where you provide us with your information on our websites, applications or services, using any preference centres we give you access to or by sending us an email to dpo@edgeworks.co.uk. You can also unsubscribe from any email marketing using the links provided in the emails we send to you.

Third party platform advertising

Where you respond to communications we post on third-party platforms (such as Facebook, Google and Twitter), we may also share your information with those third parties in order to serve targeted advertising/content to you via the relevant third party platform based on your profile/interests.  Your information is used by the third-party platform provider to identify your account and serve advertisements to you.  You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third party’s help/support centre for more information.

 

6. Your information and your rights

If you are based within the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:

  • the right to be told how we use your information and obtain access to your information;
  • the right to have your information rectified or erased or place restrictions on processing your information;
  • the right to object to the processing of your information e.g. for direct marketing purposes or where the processing is based on our legitimate interests;
  • the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
  • where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
  • the right to object to any decisions based on the automated processing of your personal data, including profiling; and
  • the right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g. in the UK, the Information Commissioner’s Office).

If you request a copy of your information you may be required to pay a statutory fee.
If we hold any information about you which is incorrect or if there are any changes to your details, please let us know so that we can keep our records accurate and up to date.
If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our website, applications, and services.
We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in accordance with the The Edge Works Data Retention, Marking and Destruction Policy or as otherwise permitted by applicable laws and regulations. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

7. Changes to our privacy notice

We may change this Privacy Notice from time to time. However we will not reduce your rights under this Privacy Notice. We will always update this Privacy Notice on our website, so please try to read it when you visit the website (the ‘last updated’ reference tells you when we last updated this Privacy Notice).

8. Security and storage of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website, applications or services or to other website, applications and services via an internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of our websites, applications or services please keep this password safe – we will not share this password with anyone.
If you believe your account has been compromised, please contact us at dpo@edgeworks.co.uk.

9. Transfers outside of the European Economic Area

Personal information in the European Union is protected by data protection laws but other countries do not necessarily protect your personal information in the same way.
All the personal data we process is handled by our staff in the UK and is located on servers in the UK. No third parties have access to your personal data unless the law allows them to do so. The Edgeworks processes your data within the framework of our Electronic Information Security and General Data Protection Regulation (GDPR) compliance documents.
We may however, use service providers based outside of the EEA to help us provide our website, applications and services to you (for example, platform and payment providers who help us deliver our applications and services, or advertising or execute your payments) and this means that we may transfer your information to service providers outside the EEA for the purpose of providing our applications, advertising and services to you.
We take steps to ensure that where your information is transferred outside of the EEA by our service providers and hosting providers, appropriate measures and controls in place to protect that information in accordance with applicable data protection laws and regulations.
By using our website, products or services or by interacting with us in the ways described in this Privacy Notice, you consent to the transfer of your information outside the EEA in the circumstances set out in this Privacy Notice. If you do not want your information to be transferred outside the EEA you should not use our website, applications or services.

10. Other sites and social media

If you follow a link from our website, application or service to another site or service, this Privacy Notice will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy notices appearing on those sites or services.
Our websites, applications or services may enable you to share information with social media sites, or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third party social media account(s) to manage what personal information you enable us to access from that account.

11. Cookies, Analytics and Traffic Data

Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites, applications and services better for you.
Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services  which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services  to “remember” who you are and to remember your preferences within our websites, applications or services  and which will stay on your computer or device after you close your browser or leave your session in the application or service).
We use the following different types of cookies:

Strictly necessary cookies

These are cookies which are needed for our websites, applications or services to function properly, for example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping basket.

Performance cookies and analytics technologies

These cookies collect information about how visitors and users use our websites, applications and services, for instance which functionality visitors use most often, and if they get error messages from areas of the websites, applications or services. These cookies don’t collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website, applications and services work.

Functionality cookies

These cookies allow our websites, applications and services to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators’ permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Web beacons and parameter tracking

We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products or services purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

IP Address and traffic data

We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. We also collect some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

How to disable cookies

You may be able to configure your browser to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the www.allaboutcookies.org website.

12. Further information

If you have any queries about how we treat your information, the contents of this Privacy Notice, your rights under local law, how to update your records or how to obtain a copy of the information that we hold about you, please visit our dedicated privacy centre. Alternatively you can write to our Chief Data Protection Officer, at The Edge Works Limited, Jactin House, 24 Hood Street, Manchester, M4 6WX.

Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.

Assessments

Assessment Methodology
Multiple assessment methodology including computer marked Alternative Response, Matching, Multiple Response and Short Answer. The ideal combination is mapped directly to each course or qualification ensuring every learner is guaranteed to meet all of the required learning outcomes with no gaps or grey areas.

Rigorous Computer Assessment
Multi-choice- multi-answer randomised question bank improves the quality of our assessment and leads to robust results that both learners, employers and auditors can have confidence in.

Intelligent Assessments
Following completion of an assessment, learners are provided with immediate detailed feedback and are required to only re-attempt any questions answered incorrectly. This approach saves a significant amount of time and effort.

Fast-Track Screening Assessments
Diagnostic screening assessments to quickly assess the knowledge and understanding of new employees and let Care Academy automatically drive the required learning and assessment. Learners can save up to 50% of the time typically required to complete induction.

Quality Reviewed
All of our assessments are written by subject matter experts and reviewed (where applicable) by National Awarding Organisations including Skillsfirst, NCFE and City & Guilds.

Higher Demand Assessments
Skills for Care note that some learning outcomes within the Care Certificate are not easily achieved via traditional multiple choice questions. Care Academy has a range of ‘Higher Demand’ assessments designed to capture more detailed written responses from learners which are available for review and comment. This ensures clients can evidence achievement in line with best practice guidelines.

Bespoke Assessments
Create bespoke online assessments that can be used to evaluate traditional classroom training or workbook based delivery. Integrate ‘digital assessment and evaluations’ to provide maximum flexibility with efficient recording and reporting.

Competency Observations
Our Observation Toolkit is designed to support managers schedule, conduct and record ‘Competency Observations’ where required ie Care Certificate.

PIN Protected Assessments
PIN Protected assessments allow clients the option to control time and location access to assessments, providing the ultimate compliance process and ensure you can confidently meet the requirements of any audit or inspection.

System Administration

Administrator Dashboard
Comprehensive manager dashboard providing real-time 24/7 data– track and report on many variables including enrolments, progress, assessments, sign-offs and completions. Allows you to quickly understand whether an individual, service, branch, division, region or business is compliant or at risk.

Full User Control
Full user control, add/delete users, courses, policy documents and extra resources. Quickly respond to business needs or contract opportunities, no waiting for classroom courses to become available.

Employment Status
Update employment status to ensure training and reporting are always accurate.

Training Matrix
Automatically link ‘business roles’ with pre-defined training plans. Ensure consistent delivery across your organisation. And let Care Academy take the strain of delivering training when required.

Customise Training Delivery
Use pre-assessments to assess knowledge and automatically configure bespoke ILP for each learner.

Auto Re-assign Training
Care Academy can be configured to automatically re-assign training in line with organisational policies, ensuring compliance is never compromised.

Configure Training Completion Dates
Configure ‘target’ completion dates for course’s and automatically manage learner Individual Learning Plans.

Email Alerts
Auto email alerts sent to learners when new training is assigned or annual refresher training needs to be completed ensuring learners are always fully compliant.

Post-Training Evaluations
Our in-built survey system enables you to receive learner feedback covering both online and classroom training. Identify and track the key KPI metrics that are important to your organisation and generate both qualitative and quantitative feedback.

User Support

User Interface
Our learner interface has been designed to provide maximum ‘personalisation’ allowing the user to set the text, colours, audio and images. This ensures you are compliant with Disability Discrimination Act legislation (DDA).

Online Helpdesk
We offer a fully supported online Helpdesk which provides technical support during business hours. This frees up your personnel so they don’t have to deal with day to day queries and keeps learners moving forward.

Interactive User Guide
All learners have full access to our comprehensive online user guide designed to provide advice and guidance to many FAQ’s.

Communication Tracking
Full communication tracking between user, support staff and assessors – quickly understand any issues and resolve without delay.

Tracking and Reporting

Real-Time Reports
Access over 60 standardised real-time reports designed to help you identify and track the metrics most important to your organisation. Gain a real insight into business critical data and get the reports you need to help inform and guide strategic decision making.

Dedicated CQC reports
Compliance is at the heart of Care Academy and our dedicated CQC reports will not only improve compliance, but will also enable you to evidence a commitment to sustainability and continuous improvement which is a key line of enquiry.

Contract Control
System administrators can easily monitor your credit usage and allocation across the whole organisation. Auto-alert emails are automatically triggered at key milestones to ensure budgets are maximised and any unused training credits are automatically re-cycled into future contracts.

Comprehensive Tracking
Report every user interaction including by date, time, IP address and browser to provide a comprehensive understanding of learner access.

Completion Times
Report on individual and average completion times to help guide organisation policy on time allocations.

Individual Compliance Report
View individual compliance reports for individual learners against key training such as Care Certificate. Easily assign further training where gaps identified.

Data Capture
Capture the data you require and monitor and report on metrics important to your organisation.

Evidence Compliance
Policy-Safe is particularly useful where evidence of regulatory or legislative compliance is required for either HR or training functions. It is designed to provide non-contentious evidence to support claims of non-compliance.

Classroom Course Integration

Classroom course management
Manage classroom courses alongside online learning to create a fully integrated approach to scheduling, tracking and reporting training.

Classroom course training matrix
Configure Care Academy to display available classroom courses and enable managers to nominate learners for enrolment. Geolocation parameters ensure only suitable (local) venues are available options.

Embed ‘third-party’ training into training matrix
Care Academy enables clients to track and record face-to-face training provided via in-house or third-party training providers ensuring a single point of reference for every individual learner.

Embed e-learning into classroom course
Care Academy automatically selects learners who have completed pre-requisite learning for enrolment onto classroom course.

Record classroom training
Classroom course integration allows clients to schedule and record classroom based training within the learner digital ILP. This ensures all reports are centralised and available 24/7 with no requirement to archive paper based reports or complex excel spreadsheets.

Record attendance at classroom training
Use Classroom course manager to mark attendance at important practical training sessions. Keep reports in a single digital ILP.

Record learner ‘no-shows’
Care Academy can record learners who fail to attend and make them available for re-selection. This ensures high levels of compliance is maintained.

Policy Management

Ensure compliance
Policy-Safe is our policy management solution which ensures all key policy documents are uploaded, distributed, accepted and recorded to deliver a comprehensive compliance solution.

Link policy documents to training
Link key policy documents directly to training and ensure they are read and accepted as part of the programme completion.

Evidence compliance
Policy-Safe is particularly useful where evidence of regulatory or legislative compliance is required for either HR or training functions. It is designed to provide non-contentious evidence to support claims of non-compliance.

Licence Models

Flexible
We offer access to a wide range of licence models some of which include offer either part or fully funded licence models.

Unused licences
Unused licence credits are automatically returned to client allocation for re-use.

Access to Funding

Funding
We are adept at accessing additional ESF and SFA funding on behalf of our clients. Over the past 2 years we have secured additional funding for our clients in excess of £250,000. Working closely as a true ‘Partner’ with our clients, many have recouped most of their investment in Care Academy. We continue to develop this ‘consultancy’ side of the business to offer real value-added benefits.

WDF funding management
Our Workforce Development Funding (WDF) forms management feature will automatically generate pre-populated WDF forms ensuring you claim the full amount of funding available. Many of our clients have secured several thousand pounds of funding revenue using this feature, which effectively covers the cost of the system - that’s pretty price competitive!

Qualifications

RQF qualifications
We offer access to a range of awards, certificates and diplomas using our unique qualification delivery technology. Unit learning and assessment is fully mapped against learning outcomes and designed to reduce duplication of effort and allowing for Accredited Prior Learning (APL). The cost of accessing these qualifications is designed to be extremely competitive against traditional classroom based delivery.

Online enrolment
Once registered, learners can start their qualification at a time convenient to them and not have to schedule meetings with assessors and then wait for classroom courses to become available. Employers can take back control of their employee learning and development strategy.

Fully Supported IT

SAAS Solution
Access to Care Academy is offered as a fully hosted solution, meaning clients can sign-up and start taking advantage of the system features and benefits without any additional IT investment.

Integration with existing HR/Training systems
Integrate Care Academy with existing HR/Training systems to automatically streamline the recruitment, training and development of all employees.

Security
Care Academy UK based servers include integrated hardware firewalls and anti-virus protection. All components are actively monitored and the latest security patches are applied as soon as they become available. User access is via encrypted 2018 bit industry standard SSL certificates. Users can be assured that sensitive information is encrypted and remains private.

General Data Protection Regulation
Care Academy offers access to dedicated GDPR management reports designed to ensure organisations can continuously review, monitor and process personal data in line with GDPR requirements. We also offer learners access to our online Privacy Centre where they can access a range of tools covering consent and privacy settings.

Care-Academy key features - Content


Quality

All of our e-learning content is designed to exceed minimum standards giving you absolute confidence in the quality of training provided to employees. It is written by industry respected Subject Matter Experts and accredited by nationally recognised Awarding Bodies including Skillsfirst, NCFE and City & Guilds.

 

Learner Guarantee

We guarantee that any learner who completes our learning and assessment will be ‘fit-for-work’ and will meet the learning outcomes applicable to their course or qualification. In the unlikely event of an issue being raised, we will provide access to further training from within our portfolio at no extra cost. This means we share the risk of achieving 100% compliance with you.

 

Updates

We update our content in line with changes to legislation at no cost to you the client. Therefore you can rest assured that our content will always reflect industry best practice.

 

Structured Learner Pathway

We offer a fully integrated pathway from induction, specialist course and mandatory refresher training through to fully accredited qualifications. This means your learner's can quickly progress from new employee through to qualified worker with the minimum support. This reduces your cost of ongoing support and frees up your training personnel to provide higher value training interventions.